Careers

North Branch Coordinator (UK)

Job Description: North Branch Coordinator
Official Job Title: Branch Coordinator
Department: Midlevel Management
Responsible to: CEO/ Operational Manager
Responsible for: Overseeing and Managing the SOLACE UK Branch in the North Branch

Key Responsibilities
• Liaise with CEO, Head Office Operations Manager, Marketing and Fundraising Manager to identify and define requirements, scope and objectives
• Oversee the various departments of Solace in the North and coordinate their management activities, service and information
• Oversee and manage recruitment in the North
• As the branch’s service evolves, ensure that clients’ needs are met and that support services are conducted in compliance with Confidentiality and Data Protection Policy as well as organisational policies and procedures
• Writing funding proposals and manage funding
• Analyze risks and opportunities
• Professionally liaise with external agencies and third parties whilst promoting the work and mission of Solace
• Monitor progress and ensure standards and requirements are met through preparing and conducting M&E plan
• Act as the point of contact and communicate branch’s status to top management
• Plan and manage internal team goals, project schedules and assign tasks and assist with schedule management
• Help prepare budgets
• Manage appraisals and personal development plans of internal staff and volunteers
• Handle any issues that arise and manage complaints
• Use tools to monitor working hours, plans, timeframes and expenditures
• Prepare all needed paperwork (e.g. contracts, JD, policies and partnership agreement)
• Create and maintain comprehensive documentation, plans and reports
• Ensure that all services/projects are delivered on time, within budget and meet high quality standards.
• Any other responsibilities assigned by Operational Manager /CEO

Requirements
We are looking for a responsible Coordinator to administer and organize all types of projects, from simple activities to complex plans. You will perform various coordinating tasks, including strategic planning; internal and external relationships; implementation of best practice; departmental structures; responsibilities and collaboration and governance.

To succeed in this role, you should have:
• Solid organizational skills, including multitasking and time-management
• Outstanding communication, interpersonal and leadership skills
• Excellent problem-solving skills.
• Ability to create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the organisation
• Ability to work independently and within a team and to work from home in addition to meetings across the country if needed
• You should be passionate about the mission of Solace and motivated to contribute towards the strategy and goals of the organisation

Qualifications and Experience
• BSc in Business Administration or related field
• Proven work experience as a Project Coordinator or similar role or
• Experience in project management, from conception to delivery
• Strong working knowledge of Microsoft project management tools is a plus
• Previous experience working for a charity organisation in a managerial position (voluntary or paid) is a plus

Commitment
The applicant will be expected to work 30 hours per month remotely and in the North of England.

Wages are dependent upon experience and will be discussed during the interview.

As per our GOR statement and as detailed in our Equal Opportunities Policy (EOP01) this role is subject to genuine occupational requirements. The requirement is that of a Muslim who clearly demonstrates a commitment to following all the normative Islamic practices which include but aren’t limited to morals, manners, etiquettes, dress and worship.

Prepared By: Board of Trustees

Latest Revision: September 2021

How To Apply: Complete the application form at solaceuk.org/careers/apply by 15th October 2021.

Events and Fundraising Coordinator (UK)

Department: Events and Fundraising

Responsible to: Fundraising and Marketing Manager/ Branch Coordinator

Responsible for: Organising and managing the events and fundraising activities

Purpose of role: To ensure events strategies are executed effectively in line with Solace’s fundraising plans

Job Brief

We are looking for a proactive, energetic and passionate Events & Fundraising Coordinator (E&FC) who will play a key role in supporting the charity’s fundraising goals. The E&FC will develop, organise, manage and promote fundraising events and activities for the branch, while supporting the headquarters’ fundraising projects.

Key Responsibilities
• Plan, develop and implement plans for events and fundraising activities including scheduling the venues, planning timelines, executing plans and activities in the events
• Build and deepen relationship with donors and ensure delivery of donor-centric communications for events and appeals, as well as contacting potential donors and engaging with existing donors
• Conduct research into funding prospects and develop grant applications
• Develop relationships with external partners and networks and ensure that any new networks are identified to maximise fundraising opportunities
• Proactively approach groups and organisations to fundraise for the charity and support them with their fundraising activities
• Deliver talks and presentations to local community groups and organisations and represent the charity at functions as needed
• Assist in the training and management of event volunteers
• Work collaboratively with marketing team to fundraise through digital channels
• Maintaining fundraising contacts, database and files
• Contribute to appropriate monitoring, documentation and evaluation of projects through regular reports as required
• Provide assistance to the support department through the planning and sending of event-related gifts, such as ‘eid gift packs to beneficiaries
• Undertake other duties relevant to the role

Requirements

• A minimum of two years of experience in event management and fundraising in an Islamic and / or charitable organisation
• Experience with traditional and crowdfunding types of fundraising
• Experience with social media and digital fundraising, as well as relevant marketing platforms
• Committed to delivering their work and performing with excellence
• Passionate about the mission of helping and empowering Muslim women
• Committed to the purpose of Solace and motivated to contribute towards the objectives of the organisation
• Able to communicate effectively in English: Verbally, in writing and electronically
• Strong analytical skills and proactive
• Good organizational and time management skills with the ability to work under pressure and to meet deadlines
• Able to commit to the variable hours and traveling to and from event locations, especially during busy periods
• Able to produce written reports and budgets as required
• Proactive and results oriented attitude with a desire to attain new goals each year
• Ability to work independently as well as in a team and to work independently from home. This involves the absolute ability to work around the hours of the core members of staff at Solace

Commitment

The 3 months before and 1 month during Ramadan are the busiest times for this role where hours can range from 15 –20 hours a week. This includes, but is not limited to, working towards mosque collections, business zakat donations, fundraising iftar event, a sponsorship type event, putting together of gifts, and an outdoor event.

October – December is also a very busy time of the year due to our large Annual Conference and Expo event that is held usually first weekend in January. The hours can range between 10 –20 hours a week.

Remainder 5 months of the year, there are smaller events that need to be organised, with a requirement of 3–5 hours per week.

As per our GOR statement and as detailed in our Equal Opportunities Policy (EOP01) this role is subject to genuine occupational requirements. The requirement is that of a Muslim woman who clearly demonstrates a commitment to following all the normative Islamic practices which include but aren’t limited to morals, manners, etiquettes, dress and worship.

Prepared by: Board of Trustees

Latest Revision: September 2021

How To Apply: Complete the application form at solaceuk.org/careers/apply by 15th October 2021.

Web & IT Specialist (UK)

Department: Marketing
Responsible to: Fundraising and Marketing Manager/ Branch Coordinator
Responsible for: Develop and maintain the charity’s website and systems
Purpose of role: To ensure that the charity’s systems are utilised effectively and are up-to-date

Job Brief
We are looking for a skilled and dedicated Web & IT Specialist (WIS) who will play a key role in supporting the charity’s marketing and operations by catering to the charity’s web and IT needs in-house.

Key Responsibilities
• Developing, designing, editing, proofing, and maintaining the website as well as installing updates, conducting tests and fixing bugs
• Working collaboratively with marketing and management teams to develop new features, make improvements and keep the sites’ features and content aligned with the charity’s changing needs and objectives
• 
Working closely and corresponding with the charity’s third party web and IT team
• 
Leading on site developments and creating mock-ups to demonstrate proposed plans and solutions, and implementing solutions upon approval
• 
Setting up and maintaining the accounts of employees in the charity’s systems
• 
Setting up and maintaining the accounts and pages for fundraising efforts
• 
Other tasks and responsibilities relevant to this role as delegated by your line manager 

Requirements
• A minimum of two years of experience in the Web and IT industry
• Knowledge and experience in PHP and database management
• 
Knowledge and experience WordPress and Divi
• 
Knowledge and experience in web design and web development
• 
Committed to delivering their work and performing with excellence
• 
Passionate about the mission of helping and empowering Muslim women
• 
Committed to the purpose of Solace and motivated to contribute towards the objectives of the organisation
• 
Able to communicate effectively in English: Verbally, in writing and electronically
• 
Strong analytical skills and proactive
• 
Good organizational and time management skills with the ability to work under pressure and to meet deadlines
• 
Proactive and results oriented attitude with a desire to complete projects with the best standards
• 
Ability to work independently as well as in a team and to work independently from home. This involves the absolute ability to work around the hours of the core members of staff at Solace 

Commitment
The busiest times for this role are on a project basis, where hours can range from 15 – 20 hours a week depending on the scope of the project. This includes but not limited to developing certain web features, monthly or quarterly website updates, site-wide branding and content updates, or a site-wide overhaul. 

Outside of these projects are minor, routine and maintenance tasks, with a requirement of 510 hours per month.

Wages are dependent upon experience and will be discussed during the interview.

As per our GOR statement and as detailed in our Equal Opportunities Policy (EOP01) this role is subject to genuine occupational requirements. The requirement is that of a Muslim woman who clearly demonstrates a commitment to following all the normative Islamic practices which include but aren’t limited to morals, manners, etiquettes, dress and worship.

Latest Revision: September 2021

How To Apply: Complete the application form at solaceuk.org/careers/apply by 15th October 2021.

Branch Administrator (Netherlands)

Official Job Title: Administrator
Department: Admin Department 
Responsible to: Netherlands Branch Coordinator/ Head of Branch
Purpose of role: To ensure our branch procedures run smoothly

Job Brief
We are looking for a responsible Administrator who is highly organized and able to multitask with ease. The administrator will be coordinating all daily administrative activities of our Netherlands branch and will provide clerical support to our managers and employees. She is also expected to handle queries and correspondence in a professional and timely manner. In order to be successful in this position you should be detailoriented, professional and have excellent written and verbal communication skills.

Key Responsibilities
Book meetings, schedule events and plan staff and volunteer training sessions
• Take minuteand prepare regular reports and presentations as requested from Managers
• Maintain up to date internal databases and ensure it is backed up
• Keep employee records (physical and digital)
• Organize, store and print charity’s documents as needed
• Maintain a filing system for data on service users and external partners
• Manage the branch official email
• Collect and reply to post
• Receive and answer Solace phone calls and redirect as needed
• Make travel arrangements
• Handle queries from managers and employees
• Handle queries from public
• Ensure compliance with Data Protection Act and Confidentiality as well as organisational policy and procedures
• Ensure all expenses and payments made on a Service User’s behalf are logged
• Submit expense reports
• Update office policies and ensure compliance with them
• Performing other relevant duties when needed

Requirements
Proven experience as an Administrator, administrative assistant or relevant role
• Qualifications as an Office Administrator or Secretary / Diploma in business, administration, or a related field
• Knowledge of office policies and procedures
• Proficient in a variety of computer software applications including (Microsoft Office Word, Excel, Outlook)
• Excellent organizational and timemanagement skills
• Strong written and oral communication skills in Dutch
• Good written and oral communication skills in English
• Problemsolving attitude with an eye for detail

Person Specification (Essential)
• Passionate about the mission of Solace and motivated to contribute towards the objectives of the organisation
• Good communication and listening skills, taking a non-judgmental and tactful approach
• A good telephone manner — professional yet empathetic
• Good interpersonal skills and emotional intelligence when dealing with service users in difficulty

Commitment
The applicant will be expected to be available during the referral line opening hours. 35 hours of commitment is required per month, working remotely.

Wages are dependent upon experience and will be discussed during the interview.

As per our GOR statement and as detailed in our Equal Opportunities Policy (EOP01) this role is subject to genuine occupational requirements. The requirement is that of a Muslim woman who clearly demonstrates a commitment to following all the normative Islamic practices which include but aren’t limited to morals, manners, etiquettes, dress and worship.

Prepared by: Board of Trustees

Latest Revision: September 2021

How To Apply: Complete the application form at solaceuk.org/careers/apply by 15th October 2021.

Branch Accountant (Netherlands)

Official Job Title: Netherlands Branch Accountant
Department: Finance Department 
Responsible to: Finance Manager in head office/ Branch manager
Responsible for: Managing and producing the accounts of Solace’s Branch
Purpose of role: To maintain monthly management accounts for the branch

Job Brief
We are looking for an Accountant to manage all financial transactions of our branch in the Netherlands, from fixed payments and variable expenses to bank deposits and budgets. Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments. On a monthly basis, you will provide us with accurate monthly management accounts on the financial position and cash flow of the branch, while ensuring we are compliant with all tax regulations. To be successful in this role, you should have previous experience with bookkeeping and accountancy, strong attention to detail and good analytical skills.

Key Responsibilities
Manage all accounting transactions
Monthly bookkeeping on excel (analysing bank statements, PayPal statement and other donation platforms)
Ensure timely bank payments
To produce monthly management accounts for the trustees
Ensuring that donations and expenditure are correctly allocated to different funds
Keeping track of zakat income and expenditure
Donor allocations of income and expenses to certain sponsorship campaigns for reporting purposes
Ensuring fund balances reconcile with tracking sheets for certain sponsorship campaigns
Audit financial transactions and documents
Giving any analysis comments or recommendations based on the monthly accounts
Handle monthly, quarterly and annual closings
Provide information required for independent examination
Comply with financial policies and regulations
Filing signed year end accounts and annual return with charities commission

Requirements
Must have experience in Charity accounts production and management
• Qualified and registered accountant
• Strong analytical skills a must
• Excellent eye for detail
• Ability to work independently as well as in a team
• Proactive attitude
• Excellent project management skills
• Excellent English skills, both written and oral
• Passionate about the mission of Solace and motivated to contribute towards the objectives of the organisation
• Extremely good organisational skills
• Must be able to manage pressure of the work load
• Ability to work independently from home. This involves the absolute ability to work around the hours of the core members of staff at Solace, thus the candidate must be extremely flexible in fitting their hours around other staff members
• Previous experience of working in an Islamic and / or charitable organisation

Commitment
The applicant will be expected to work between 10 hours per month remotely.

Wages aredependent upon experience and will be discussed during the interview.

As per our GOR statement and as detailed in our Equal Opportunities Policy (EOP01) this role is subject to genuine occupational requirements. The requirement is that of a Muslim who clearly demonstrates a commitment to following all the normative Islamic practices which include but aren’t limited to morals, manners, etiquettes, dress and worship.

Prepared by: Board of Trustees

Latest Revision: September 2021

How To Apply: Complete the application form at solaceuk.org/careers/apply by 15th October 2021.

Support Worker (Netherlands)

Official Job Title: Netherlands Branch Support Worker
Department: Client Support 
Responsible to: Support Worker Manager
Responsible for: Client support
Purpose of role: Provide a confidential and personalised support service to service users

Key Responsibilities
Confidentially communicate in Dutch with the Service User and provide an initial assessment of the support required within the initial 3 sessions
Identify and provide the support required, and help Service User devise an achievable action plan with SMART objectives to meet their goals
Maintain and submit accurate and objective weekly case notes to analyse progression and difficulties, ensuring Service Users receive a professional and results-orientated service
Check emails and communication apps daily and respond promptly
Review and revise action plans as required and access support from other Heads of Departments via the Support Worker Manager
Ensure compliance with Confidentiality and Data Protection Policy as well as organisational policies and procedures
Attend/contribute to team and organisational meetings as required
Refer Service Users to other organisations suited to their needs as required
Update the referral database on a regular basis
Professionally liaise with external agencies and third parties whilst promoting the work and mission of Solace
Liaise with the Trustees of Solace, Support Worker Manager and HR Manager

Person Specifications (Essential)
Passionate about the mission of Solace and motivated to contribute towards the objectives of the organisation
Good communication and listening skills, taking a non-judgemental and tactful approach
Good time management skills and ability to work to SLAand deadlines
Attention to detail and accuracy
Ability to communicate effectively in writing, verbally and electronically
Motivated and inspired by your love of Islam to support Service Users overcome their challenges/difficulties
Good interpersonal skills and emotional intelligence – ability to empathise with others
Ability to work effectively as an individual as well as within a team
Good organisational skills and able to manage conflicting deadlines whilst self-managing workload
Ability to work independently at home as well as travel to meet service users.

Person Specifications (Desirable)
• Report writing skills
• Previous relevant counselling or mentoring experience
• Previous relevant experience working for an Islamic organisation
• Previous relevant experience working with sisters in Islam (born/reverts)
• Previous experience working for a charity organisation (voluntary or paid)
• Full UK driving licence

Training Requirements
Recognises the valuable contribution that Solace Support Workers make to the overall mission and objectives of Solace
Four days of training specifically related to the role of Support Worker
Further relevant training opportunities will be discussed and offered where possible and beneficial to the role of Support Workers and the mission of Solace

Commitment
20-25 hours per month both remotely and in the Netherlands.

As per our GOR statement and as detailed in our Equal Opportunities Policy (EOP01) (available to read on request) this volunteer role is subject to genuine occupational requirements. The requirement is that of a Muslim woman who clearly demonstrates a commitment to following all the normative Islamic practices which include but aren’t limited to morals, manners, etiquettes, dress and worship.

Prepared by: Board of Trustees

Latest Revision: September 2021

How To Apply: Complete the application form at solaceuk.org/careers/apply by 15th October 2021.

Translator (Netherlands)

Official Job Title: Translator
Department: Admin Department 
Responsible to: Administrator
Purpose of role: To translate documents from Dutch to English and vice versa

Job Brief
We are looking for a freelance experienced translator to translate written material from Dutch to English and vice versa, ensuring meaning and context are maintained.

Key Responsibilities
Translate a variety of documents and texts including legal, technical, educational, and marketing materials
• Use specialist dictionaries, thesauruses and reference books to find the closest equivalence for terminology and words used
• Research legal, technicaphraseology to find the correct translation
• Liaise with colleagues to ensure that translations are true to the original meaning
• Consult with experts in specialist areas if required
• Liaise with Solace to discuss any unclear points
• Proofread and edit final translated versions
• Use appropriate software for presentation and delivery
• Prepare summaries when requested
• Provide quotations for translation services offered

Requirements
Proven Fluency in Written and Verbal Dutch and English
• Translation qualifications and/or work experience
• Prior experience in Charity work is a plus
• Good Interpersonal Communication skills
• Ability to grasp new technical concepts quickly
• Accuracy and attention to detail
• Software Proficiency
• Ability to Meet Deadlines

Commitment
The applicant will be expected to work between 10 hours per month remotely.

Wages are dependent upon experience and will be discussed during the interview.

Prepared by: Board of Trustees

Latest Revision: September 2021

How To Apply: Complete the application form at solaceuk.org/careers/apply by 15th October 2021.

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